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A customer comment card invites clients of a company to give feedback and express their opinions. These cards serve to measure the levels of customer satisfaction and also indicate areas that are in need of supplementary resources or expansion. Frequently, customer comment cards serve as a sounding board for dissatisfied people.What is feedback form?
A feedback form is a way in which customer feedback is obtained. Feedback forms help in improving products or services, and even the fundamental understanding of the business users.